How I work
Choose your operating environment. See what I find.
Each scenario below is a composite, not a client. The diagnosis is exactly what I run inside a company in its first thirty days with me.
Wellness Studios • MedSpas • Multi-Suite Facilities • Hospitality
Why isn’t it making money?
Because your busiest service is quietly your least profitable one, and the way your providers are paid is hiding it. Your booking app will never show you this. A margin review by service does, in a week.
Why am I doing so much if it’s working?
Because nothing in the business has an owner but you. Most of what reaches your phone was never assigned to anyone else, so it defaults to you. That’s a structure problem, and it’s fixable without hiring.
Who’s responsible for this?
Right now, everyone thinks someone else is. Your providers, your front desk, and your manager each believe the next person owns it. Until authority is written down, it’s yours.
How did this get missed?
Because nobody was watching the number that would have caught it. One of your rooms has been underperforming for months, and nothing in your tools flags it. A short weekly scorecard with the right five measurables does, every Monday.
How do I handle this without blowing up my team?
In the right order, with the math shown, and one person at a time. Compensation changes, room reassignments, and new ownership all land differently when they’re sequenced, and I’ve done it inside a building with twelve independent businesses in it.
What it looks like a quarter later:
Margin that moved from single digits to the high teens, the owner’s hours down by a third, and a Monday scorecard that tells her what used to take a year to find.
The Monday scorecard
Revenue per hour by service$212 / hr
Margin by service41% (target 60%)
Room utilization by dayRoom 2: 34%
Provider productivity6.1 services / day
Retail attach rate19%
Week 3 with Kristal
The first thirty days, every time.
1
Operational Discovery
Financials, scheduling, systems, and how work actually moves through the business, hour by hour.
2
Confidential One-on-Ones
Every team member, individually. You receive the findings, never the sources.
3
Installation and Leadership
I build the systems that are missing and lead where leadership is required, until the operation runs without you holding it together.
Let’s find out where your business is leaking time.
A short diagnostic that adapts to your answers. Upload your notes instead if you’d rather.